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On
July 21, 2000, the Federal Communications Commission (FCC) assigned the
511 abbreviated dialing code for the provision of transportation information
on a national basis. The FCC left it up to state and local transportation
agencies, telecommunications carriers, and regulators on how to make these
services available.
511 is considered
to be an integral part of the deployment of advanced traveler information
services (ATIS) in Florida. Statewide deployment of 511 would allow a
uniform and consistent delivery system of all traveler information-related
interactive voice response systems (IVR). In many industry opinions, this
511/IVR service will become "the face of intelligent transportation
systems."
Gene Glotzbach
of the Traffic Engineering and Operations Office ITS Section is serving
on a national subcommittee of the American Association of State and
Highway
Transportation
Officials
(AASHTO) to
address national deployment issues for 511/IVR. Rick Schuman of PBS&J
serves as the professional staff for this national coordination effort.
Together they are representing Florida’s interest in providing a
coordinated, effective 511 service.
Please contact
Gene Glotzbach at (850) 410-5616 or Gene.Glotzbach@ dot.state.fl.us
for additional information.
- Florida Statewide 511 Conceptual Design Plan (all documents are pdf)
- Technical Memorandum 1: Statewide 511 ATIS: Coverage, Facilities and Content (Version 2, June 20, 2003)
- Technical Memorandum 2: Statewide 511 ATIS: Telecommunications Analysis (Version 2, July 22, 2003)
- Technical Memorandum 3: Data Gathering Platforms and Practices (Version 2, June 10, 2003)
- Technical Memorandum 4: Functional Requirements for Telephone Service and Call Routing (Version 1, April 10, 2003)
- Technical Memorandum 5: Preliminary Detail and Budget Estimate for ATIS and Telecommunications Components (Version 1, April 24, 2003)
- Technical Memorandum 6: Florida Statewide 511 Conceptual Design Plan (Version 1, April 7, 2004)
- Florida's 511 Statewide Implementation Plan (March 20, 2002)
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